The new process is seamless from a fulfillment perspective, and it enhances visibility for customers. Each night, the system pulls new Shopify orders and sends them to the fulfillment center so that the warehouse can begin the process of shipping those orders first thing in the morning. Later that day, the system performs a status check with the fulfillment center via their API, ultimately taking tracking information and updating the Shopify orders.
From start to finish, the software creates an audit trail, so users and administrators know the history of a particular order. Users receive emails automatically when tracking information is added to their order, which means customers know exactly where their order is and when to expect it.
In addition to single orders, the systems allow customers to set up subscriptions — a new (and incredibly valuable) functionality that was missing in prior versions of the site.
Ultimately, we delivered a site that was designed for scalability, high availability and low costs — and that met the high standards Omax has set for its brand.